FAQ
Do you have any questions? Is there anything we can help you with?We collected the most common questions to help you.
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FOODie Kolkata provides customers with an easy and secure way to order from the best takeaways.
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Just go through our Menu section and place an order by giving us a call once you have placed your order, FOODie Kolkata will do the rest of the work for you!
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Your personal information is not at all shared with any other third party without your prior consent. We provide your info to the restaurant for order execution.
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Either we recommend or we get them to check our online menus for the varieties of cuisines we have.
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FOODie Kolkata does not take any responsibility for the time of delivery. The delivery is guaranteed but time depends on the restaurant service and the dish that you have ordered. Also other factors like weather, traffic etc. can add to the time. You can call us on: in case the order is delayed so that we can do a follow-up on the order. Please note that it’s the restaurants that do delivery.
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Please call us at our customer support number . Our customer care executives will assist you with any problems or doubts.
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You will receive a confirmation email from us, stating the orders you have selected and the time it will take to be delivered to you. We will also send you a SMS to keep you updated once the restaurant has confirmed your order.
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Usually the ones closer to you will deliver for free. If the restaurant has to drive a long way to bring you the food, they normally charge a little extra for the service.
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We only accept cash on delivery right now. However we are working on other payment methods to make online food ordering as convenient as possible.
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Depends on the number of orders and the distance from the restaurant to your delivery address. Once your order has been processed, we will send you a SMS regarding your confirmation and expected delivery time.
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Cancelation depends on the time you place the order with. If your order has been dispatched from our end it cannot be cancelled . Give us a call at and we will help you to cancel your order but before your order has been dipatched .
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Just give us a call at and we can change your order for you. However if the delivery has been discharged already, no changes can be made.
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There may be times when a mistake has been made and items from your order are missing when the delivery is made. If something is missing, you can contact us and we can contact the takeaway on your behalf as soon as possible so the takeaway can be given the opportunity to resolve the problem. You can contact us at onlinefooddeliverykolkata@gmail.com.
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On rare occasions. there may be a problem with the system and you do not receive your confirmation email informing you that your order has been received. Most often in this case the order has gone through and it is just a problem with the email not getting through to you. However to be sure, it is best to contact us so we can check your order for you and confirm that it has gone through. You can contact us at onlinefooddeliverykolkata@gmail.com.
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FOODie Kolkata provides an easy way for you to order your takeaways online, we are not responsible for the preparation/cooking/delivery of the food. If you're unhappy with the quality of the food, you can contact us and we can contact the takeaway on your behalf to inform them of your dissatisfaction, and to see what they will offer you in compensation. You can contact us at onlinefooddeliverykolkata@gmail.com.
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You can contact our customer care department at or you send us a mail at onlinefooddeliverykolkata@gmail.com.
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You can contact our customer care department at or send us a mail at onlinefooddeliverykolkata@gmail.com.
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FOODie Kolkata is only responsible for forwarding the orders to the restaurants and is not responsible for catering services. However we will do all we can to help you; we can contact the takeaway on your behalf. You can contact us at onlinefooddeliverykolkata@gmail.com.
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You will receive a confirmation email and a SMS from us, stating the delivery time of your order so you will be able to arrange for someone to be home when the delivery man comes by. Unfortunately, redelivery is not possible.